Add Microsoft Teams Connection (Direct Routing)

This procedure describes how to add a Microsoft Teams connection to a Direct Routing service.

This feature supports a single Teams connection for each Azure tenant for the Direct Routing service only.

Do the following:

■ Register Microsoft Teams Application
■ Configure Microsoft Graph API Permissions
■ Step 3 Define OVOC FQDN and Loading Certificate
■ Configure Credentials in Service Portal
● For the Operator Connect Service Type, Teams call data is retrieved from the SBC CDR reports that are sent to Live Platform including the matching tenant ID of the onboarded customer.
● The Client (application) ID and Client Secret are required to establish the connection to this service. These values must be configured during the Onboarding process (see Onboarding with Hosted Essentials + or Onboarding with Hosted Pro).